KE
Karin E

1 reviews | Active since Jul 2019

16 Jul 2019, 12:00

Absolutely appalled

Due to circumstances I lost my job and have been without an income for over a year. I could not pay my debt. I did inform the relevant people but it was completely out of my hands. I receive an email from one of their consultants, and I am given absolutely no choice. Either pay the only R300 per month I get help with or I will get summonsed and extra costs will be added. I begged to be assisted the month after so I can make more arrangement as my kids need the monies, but no they have absolutely no compassion. I am also told, "I was in a position to pay". Who on earth gave anyone of your consultants the right to tell me how I was able to do so? If I was sure I would have made payments. Hope your firm is very proud of taking much much-needed food money from kids just because you cannot wait or accommodate someone with no income. WELL DONE!!!

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Replies (1)
Norton Lambrianos Attorneys
Norton Lambrianos Attorneys's reply16 Jul 2019, 12:08
Official
Dear Karin,

thank you for making contact with us and giving us insight into your circumstances.

We regret to hear about your situation and wish to assure you that it is our intention to be fair in our approach.
The action we take is based on information we have and the contractual commitments made by people, hence we act within that mandate.

We will investigate your matter and be in contact to see what will be beneficial for all the parties involved.

Kind regards

Norton Lambrianos Attorneys.