*********** business people

I took my bmw X3 to this people it looks like is the first time they fix this car when I drive during winter I should put blanket,wen I drive on gravel dust inside they are incomplete,my key for lock nut they misplaced it I now having a car with a flat tyre which I can't change I end up using a taxi and I was ****** with a gun point because I don't have a car to go to work.I was told it's not their problem they got paid by the insurance so they don't care (I WILL NEVER EVER ALLOW MY FRIEND TO GO THE ) I HAVE LEARN MY LESSON.