Poor Client service and they don't want to own up to their mistakes that i have on email and refund me as promised

If I could give them less stars I would !

Poorly mannered people working in the call centre who are incredibly ***********.

They didn't deduct one payment and I phoned them. The lady I spoke to said that the problem is on their side so she is going to fix it on the system.

I am supposed to pay R250 monthly.

The next month the same happened no deduction. I phoned them again so the previous call centre agent removed my debit order and never fixed the problem so I asked the new call centre agent to fix it.

That following month they deducted a R1200 where I am only supposed to pay R250.

I phoned again and spoke to a new call centre agent who said they will refund me the problem is on their side.I recieved a email and she said it wont affect my credit or make me go in areas that was in May 2022. Two weeks I phoned again and spoke to a new call centre agent asker her about my refund she just told me its being processed. My credit score dropped and it showed I was in areas for two months where the money was in my account for them to deduct.

June 2022 I still havent recieved a refund so I phoned in again and asked to speak to the call centre agent who told me i will get a refund reffering to her name and the call centre agent that helped me told me he doesnt know in which department she works he cant help me. I had to phone back 5 times where the dropped the phone in my ear and gave me poor client service. I kept on calling and finally someone answered and didnt drop the phone when I asked to speak to a manager. Just so the manager can be as *********** as his employees to tell me he cant help me and also droped the phone in my ear.

Im fed up with vodacom and their lies and poorly mannered client support.

Its the 5th of September 2022 and still my emails are ignored and the phone dropped in my ear they are waisting my time and money.

As soon as this contract is finished I will never do business with Vodacom again.

But I will take this further and go to the head branch I have all the emails where they said they made the mistakes and I will get my refund as promised.