Phoneless

I am (unfortunately) the owner of a Nokia Lumia 720. Problem is it keeps on freezing I took it back to the Nokia Care centre for the 3rd time with the same problem. Every time they do a software update. Every time that I took it for repairs I am with out a phone for at least a day. The latest freeze means I am going to be without a phone for at least a week as the repairs will be done in Johannesburg. All that the consultants tell you is \sorry for the inconvenience"never mind the fact that I will be without a phone for a week. It is beyond unacceptable a person spend a lot of money on smart phones only to be treated like second rated consumers. There should be policies in place to cover poor workmanship. """