Nokia router - Vodacom Fibre

I have a Nokia router that was put in by Vodacom, it feeds in the fibre. It hasn't been working since last Friday, when i phoned on Saturday regarding the fibre, vodacom said that they would have to check what was happening. Sunday I phoned again and they said that it was the router that maybe was a problem so they logged a fault. This morning I phoned vodacom and they said they had logged a fault with nokia, and nothing, phoned again now at 14;30 and was told by Vodacom, that they do not know when Nokia would come back to them. So if it takes three months to come back to Vodacom, I sit without fibre until then. Nokia and Vodacom clearly do not care that I run a business from that and that we need our fibre. This is really frustrating that the service is terrible between ALL the providers.