Dissapointed and fedup

I bought a new Nokia phone January, unfortunately I was travelling as it was not giving me joy just in few days of purchase. When I returned I took it back to the retailer I bought it from. I was told the area manager who is supposed to check the phone is on leave. I then decided to rather look for a service center, to my surprise there wasn't any in Jo'burg. I had no choice but to send to the retailer, the told me it would take 3 months on repairs"at this day and age". It is June now, I still don't have my phone and the do not know when will it ever be brought back. What really was a point of buying a phone as the time of Warranty is getting finish while it's heaven knows where it is.Its a shame when I had so much faith on them. I really regret buying Nokia phone and wouldn't recommend it to anyone.