Useless service from NMS Insurance for Multichoice DSTV

What pathetic service I received from NMS Insurance Services as I have diligently been paying for my Device Care Plan -Platinum for an amount of R129.00 since 21.05.2024. My DSTV gave me a E48-32 Error and was told because I have the platinum plan I need to contact DCC@multichoice for them to arrange repairs. In the meantime i got hold of an installer who helped me promptly and all was returned to norm after which i cancelled my insurance due to very poor service. Low an behold I received a mail 5 days after sending them a mail to inform me i do not have an installation insurance with them as mentioned because i now cancelled, but it took 5 days for them to reply and if i did not get it repaired myself i woul still be sitting without DSTV. I would not recommend anyone to take out this platinum insurance as it is a waste of time and money. Their service is absolutely useless and I'm not sure why Multichoice even utilise a useless insurance company like this