Based on recent customer reviews, NMS Insurance Services (SA) Limited is facing significant dissatisfaction from policyholders, particularly regarding funeral cover and DStv-linked decoder insurance. Customers consistently mention difficulties cancelling policies, ongoing deductions for cover they believe is invalid, and unresolved or rejected claims. A recurring theme is poor communication, with reviewers describing unanswered emails, dropped calls, and repeated escalations without resolution. Many feel the product was sold misleadingly as a loyalty rewards programme, and several question the insurer's willingness to pay out legitimate claims during bereavement.
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About NMS Insurance Services (SA) Limited
How is NMS Insurance Services (SA) Limited rated on Hellopeter?
Hellopeter has tracked NMS Insurance Services (SA) Limited across 56 reviews. NMS Insurance Services (SA) Limited hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used NMS Insurance Services (SA) Limited ? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2016
Poor service
I am very disappointed at this insurance company. I have been paying this insurance company for 3years if not more. I have attempted to get hold of them for months but I couldn’t reach them. My decoder got broken and I wasn’t able to claim cause I couldn’t get help. I still remain with a broken decoder. I went an extra mile so that I can find the email so that I can cancel both covers I had with them, they didn’t even bother to ask me why I am cancelling they just cancel so all my money went down the drain just like that. I wouldn’t recommend them to anyone.
1 reviews | Active since Aug 2016
Poor service
I am very disappointed at this insurance company. I have been paying this insurance company for 3years if not more. I have attempted to get hold of them for months but I couldn’t reach them. My decoder got broken and I wasn’t able to claim cause I couldn’t get help. I still remain with a broken decoder. I went an extra mile so that I can find the email so that I can cancel both covers I had with them, they didn’t even bother to ask me why I am cancelling they just cancel so all my money went down the drain just like that. I wouldn’t recommend them to anyone.
1 reviews | Active since Oct 2018
Bad service from MultiChoice and NMS Insurance Services.
Bad service from MultiChoice and NMS Insurance Services. I have been paying my insurance premiums consistently, but now that I need to submit a claim, I am being given different stories and told that I am not covered for the part I am claiming for. Trying to get hold of them is also extremely difficult and frustrating. The level of service has been disappointing from start to finish. Because of this experience, I decided to cancel my policy. This has honestly been one of the worst decisions I have ever made. I will be sharing my experience on social media to help warn others and prevent them from going through the same situation. Thank you.
1 reviews | Active since Oct 2018
Bad service from MultiChoice and NMS Insurance Services.
Bad service from MultiChoice and NMS Insurance Services. I have been paying my insurance premiums consistently, but now that I need to submit a claim, I am being given different stories and told that I am not covered for the part I am claiming for. Trying to get hold of them is also extremely difficult and frustrating. The level of service has been disappointing from start to finish. Because of this experience, I decided to cancel my policy. This has honestly been one of the worst decisions I have ever made. I will be sharing my experience on social media to help warn others and prevent them from going through the same situation. Thank you.
1 reviews | Active since Jan 2024
policy no
policy no. ***4 cancelled it but they still want me to pay for services I'm not longer using
1 reviews | Active since Jan 2024
policy no
policy no. ***4 cancelled it but they still want me to pay for services I'm not longer using
1 reviews | Active since Mar 2017
Reinstall Claim and Agent Failure
Please find the recording attached for your reference. You will note that my reinstall claim was submitted on 11 December 2025, labelled as the initial call. The faulty decoder was then submitted on 15 December 2025 by an in-store agent. I would like to raise the following concerns: While you state that there is a 12-month reinstall limit, none of your agents informed me of this. This suggests either a failure to disclose critical information or a lack of product knowledge by your agents. I was repeatedly advised by your agents that I would be contacted to process my claim. To date, I have not received a single call. Due to your agents’ failure to inform me of the 12-month limitation, I have now lost access to my equipment, including: Wall bracket Satellite dish Smart LNB As a result, I am currently paying my DStv subscription but am unable to watch any content.
1 reviews | Active since Mar 2017
Reinstall Claim and Agent Failure
Please find the recording attached for your reference. You will note that my reinstall claim was submitted on 11 December 2025, labelled as the initial call. The faulty decoder was then submitted on 15 December 2025 by an in-store agent. I would like to raise the following concerns: While you state that there is a 12-month reinstall limit, none of your agents informed me of this. This suggests either a failure to disclose critical information or a lack of product knowledge by your agents. I was repeatedly advised by your agents that I would be contacted to process my claim. To date, I have not received a single call. Due to your agents’ failure to inform me of the 12-month limitation, I have now lost access to my equipment, including: Wall bracket Satellite dish Smart LNB As a result, I am currently paying my DStv subscription but am unable to watch any content.
1 reviews | Active since Feb 2015
Slow response to claim
Sent email registering a claim on Monday 24 November. Received acknowledgement and reference (***) on Wednesday with request for further information which was submitted immediately. Sent 'chaser' Thursday and still no response. Waht more can I do ??
1 reviews | Active since Feb 2015
Slow response to claim
Sent email registering a claim on Monday 24 November. Received acknowledgement and reference (***) on Wednesday with request for further information which was submitted immediately. Sent 'chaser' Thursday and still no response. Waht more can I do ??
1 reviews | Active since Oct 2009
NMS Insurance - Funeral Cover
DSTV Funeral cover is the worst insurance you can be associated with. So inconsiderate and no one knows how long the claim process takes, no one gives you feedback. If you can, stay away from NMS Insurance, totally useless.
1 reviews | Active since Oct 2009
NMS Insurance - Funeral Cover
DSTV Funeral cover is the worst insurance you can be associated with. So inconsiderate and no one knows how long the claim process takes, no one gives you feedback. If you can, stay away from NMS Insurance, totally useless.
1 reviews | Active since Jun 2024
The worse insurance ever
I took out funeral cover for my brother that went missing on the 01/01/2025 and died 30/01/2025 accidental drowning, the cancelled my claim one of the reasons are that I confirmed that he died on 30/12/2025 of natural causes, I never stated that as he was still alive on the 30/12/2024.
1 reviews | Active since Jun 2024
The worse insurance ever
I took out funeral cover for my brother that went missing on the 01/01/2025 and died 30/01/2025 accidental drowning, the cancelled my claim one of the reasons are that I confirmed that he died on 30/12/2025 of natural causes, I never stated that as he was still alive on the 30/12/2024.