Policies *** and *** misrepresentation and false adverti*****t as free funeral cover for loyal clients

An enormous thank you to Keitumetse for trying to resolve this issue as she will retrieve the call from her colleague Vishen Vellagrami.

Policies: *** and ***

Vishen Vellagrami called me informing me that I have been selected to receive free funeral cover as a loyal MultiChoice customer at no charge. I said to him only if there is no charge, I will take the free service.

To this day, no policy documents were sent to me by him however I have been charged for this funeral cover. Retrieve the call he made to me and listen to him confirming a free service at no additional charge more than 3 times, that the free funeral service isincluded in my current subscription.

This is a clear case of misrepresentation, false advertising, lies and ********* business behavior. Please explain how your Quality Assurance who should be monitoring the calls did you pick this up. What is even more concerning is how this agent conducts his ********* behavior with ease deceiving so many clients. This is a dissimissable offence.

I demand an apology from him, he must be dismissed. I was not even aware that he opened two policies, all charges must be reversed therefore it must be a zero balance as I do not have a contract with you. I did not agree to pay for a funeral policy, as he advertised as a free service with no charge. He did not even send me policy documents yet I have charges to my name or a bill.

This is a contravention of the POPIA Act by buying data from MultiChoice and falsely advertise free service.

MultiChoice was my client as their advertising agency. I am appalled that while we advertising agencies work hard to increase subscriptions and for people to upgrade, your company is putting MultiChoice in disrepute and definitely ensuring customers to cancel their subscriptions. You are contributing to the downfall of MultiChoice in addition to their increased competition.

This is absolutely disgusting and ********* behavour that I will escalate with Ombudsman. You cannot be an insurance company with ********* behavior. Your license needs to be revoked or suspended.

I will further take this ********* behavior with the Competition Commission.

Tumi