NMS INSURANCE and Multichoice

It is now close of business, Friday 18th November, and I have not heard from NMS ref my complaint ref ***8. This query was lodged 9 days ago on 9th November with no resolution.

I would like my frustration and disappointment with NMS noted, and by association, Multichoice, because neither seem able or willing to resolve my complaint.

1. I definitely cancelled this insurance telephonically before the 2nd cancellation on 8th November 2023, but continued to be charged monthly fees. 2. NMS claim in an email to me that I requested an activation of insurance on 03/09/2023 as per their records. I definitely did NOT.

NMS has gone silent, Multichoice have deducted this insurance from my premiums and I've had to downgrade package, not out of choice.