Check your policy details.

I received a phone call from NMS Insurance Services offering me insurance on my DSTV decoder. I accepted their offer. When I received my policy documents there were 2 decoders listed, the second one was an old, faulty decoder, which should never have been included. I instructed them in a very clear email that contained the correct policy and decoder serial numbers, to cancel the cover on this decoder. Today I received a letter informing me that my policy had been cancelled with immediate effect, and it listed the policy and decoder numbers. When I checked the details, I found that they had cancelled the policy on my existing decoder and not the faulty one. Had I not checked, I would happily be paying for a decoder that doesn't work, and the one that does work is not covered. And they were aware of this!!! Confirmed by telephone from DSTV. I have cancelled my policy. Let's see how long it will take for this to happen, and whether they have any other tricks up their sleeve.