Worse exprience ever

I am deeply dissatisfied with the service I have received from NMS Autobody on two separate occasions.

In January 2023, my 2021 KIA Rio was with them for repairs after being damaged by a wild animal. Unfortunately, they messed up the paint color, and the delay caused me to run out of my 60-day car hire allowance from my insurance. This was extremely frustrating, and I expected better.

Fast forward to July 2024, after my 2023 KIA Sonet was T-boned in an accident, and once again, NMS Autobody was chosen for the repairs. The experience has been even worse this time. Despite the initial repairs being unsatisfactory, the delays have dragged on, and my car hire has again run out, leaving me without transport. I’ve been told it could take up to 30 more days for the necessary parts to become available. As someone who lives in Pretoria and frequently travels between Polokwane and Pretoria for work, this has left me in a stressful situation without a mode of transport.

I would not recommend NMS Autobody due to their repeated delays, lack of communication, and poor service.