NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About NMI Ford Pietermaritzburg
How is NMI Ford Pietermaritzburg rated on Hellopeter?
Hellopeter has tracked NMI Ford Pietermaritzburg across 14 reviews. NMI Ford Pietermaritzburg hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used NMI Ford Pietermaritzburg? Write a review to help others decide.
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2023
Ford NMI is a ****! Terrible customer service.
My name is Ms. Xolile Mbili from PMB. I would like to express my deepest disappointment regarding the horrible service I received from Ford NMI Pietermaritzburg. My car was towed on 27 August 2026 for a diagnosis. They only performed the diagnosis on 07 September, stating that they were fully booked. I kept on asking them how far along with the process, eventually they told me it's a clutch of whi which I had suspected but I needed confirmation from professionals. It is painful and stressing me out that even today my car has not been fixed, claiming that they don't have a clutch pedal. I called their customer service; I didn't get assistance, instead I was told the part was ordered on 22 September and should arrive in South Africa in October 20th. When I asked why the delay to order part they are lying to me blaming each other for not conveying messages. In all this hustle, I am working in a place where you can not find public transport easily. I asked them to speed up the process and I stated my case. But no positive feedback. I feel hurt and disappointed. Ford led me down. They dont care about me, it's like I don't matter. If I had money, I was going to sell this car and partways with Ford and their horrible service scares me me. The PMB staff members are Dash from parts, parts manager, Julian, Siya service provider allocated, and Gareth, the store manager. This experience made me wonder is this Ford treat it's customers? As consumers are we safe to be buying Ford cars if we have to wait this long to receive the parts? Do the staff members fully understand what customer service is? Truly speaking Ford is not a good place to buy a car. I am emotionally depressed, and psychologically. Please send this my complaint to Ford CEO Mr Jim Farley that I am hurt. Is there a way of maintaining a good customer happy? Because right now, ai am unhappy. Please advise on the next step to take formally.
1 reviews | Active since Apr 2023
Ford NMI is a ****! Terrible customer service.
My name is Ms. Xolile Mbili from PMB. I would like to express my deepest disappointment regarding the horrible service I received from Ford NMI Pietermaritzburg. My car was towed on 27 August 2026 for a diagnosis. They only performed the diagnosis on 07 September, stating that they were fully booked. I kept on asking them how far along with the process, eventually they told me it's a clutch of whi which I had suspected but I needed confirmation from professionals. It is painful and stressing me out that even today my car has not been fixed, claiming that they don't have a clutch pedal. I called their customer service; I didn't get assistance, instead I was told the part was ordered on 22 September and should arrive in South Africa in October 20th. When I asked why the delay to order part they are lying to me blaming each other for not conveying messages. In all this hustle, I am working in a place where you can not find public transport easily. I asked them to speed up the process and I stated my case. But no positive feedback. I feel hurt and disappointed. Ford led me down. They dont care about me, it's like I don't matter. If I had money, I was going to sell this car and partways with Ford and their horrible service scares me me. The PMB staff members are Dash from parts, parts manager, Julian, Siya service provider allocated, and Gareth, the store manager. This experience made me wonder is this Ford treat it's customers? As consumers are we safe to be buying Ford cars if we have to wait this long to receive the parts? Do the staff members fully understand what customer service is? Truly speaking Ford is not a good place to buy a car. I am emotionally depressed, and psychologically. Please send this my complaint to Ford CEO Mr Jim Farley that I am hurt. Is there a way of maintaining a good customer happy? Because right now, ai am unhappy. Please advise on the next step to take formally.
1 reviews | Active since Dec 2025
AVOID! Terrible Communication and Complete Disrespect for Customers' Time
If you value your time, money, and sanity, do yourself a favour and take your car anywhere else but here. I took my car in after it broke down, specifically for a diagnostic report so I could process a claim with my gearbox warranty. I was promised the diagnostic would be done on day one. Instead, what followed was a masterclass in terrible customer service. Here is exactly what you can expect from their service department: Ignored Calls: It took 2 days and over 30 phone calls from my side to get an update. They do not answer their phones once they have your car. Terrible Excuses: When I finally got hold of someone, they blamed a "delay with the diagnostic tool", a convenient excuse for just not doing the work. Not Following Instructions: I explicitly asked for a diagnostic report only. Instead of doing the simple job requested, they wasted time trying to write up a full repair quote to get more money out of me.
1 reviews | Active since Dec 2025
AVOID! Terrible Communication and Complete Disrespect for Customers' Time
If you value your time, money, and sanity, do yourself a favour and take your car anywhere else but here. I took my car in after it broke down, specifically for a diagnostic report so I could process a claim with my gearbox warranty. I was promised the diagnostic would be done on day one. Instead, what followed was a masterclass in terrible customer service. Here is exactly what you can expect from their service department: Ignored Calls: It took 2 days and over 30 phone calls from my side to get an update. They do not answer their phones once they have your car. Terrible Excuses: When I finally got hold of someone, they blamed a "delay with the diagnostic tool", a convenient excuse for just not doing the work. Not Following Instructions: I explicitly asked for a diagnostic report only. Instead of doing the simple job requested, they wasted time trying to write up a full repair quote to get more money out of me.
1 reviews | Active since Jul 2019
Disgusting service
Worst vehicle servicing! Extremely unprofessional employees who provide the wrong information, do not communicate with eachother on what the client has said to the bookings employee, charge over the top prices for wipers that were not booked for and not having stock on what the vehicle was booked in for. Called back after the vehicle had been there for 3 hours to say that they can't do the service because they don't have filters (included in the quote). Told to rebook for a service. Joke of a company.
1 reviews | Active since Jul 2019
Disgusting service
Worst vehicle servicing! Extremely unprofessional employees who provide the wrong information, do not communicate with eachother on what the client has said to the bookings employee, charge over the top prices for wipers that were not booked for and not having stock on what the vehicle was booked in for. Called back after the vehicle had been there for 3 hours to say that they can't do the service because they don't have filters (included in the quote). Told to rebook for a service. Joke of a company.
1 reviews | Active since Nov 2025
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase As a first-time car buyer I purchased a demo car from this NMI Ford PMB dealership about a year ago. Recently, I got a puncture and took the car to a tire shop—only to find out that the tires had multiple previous repairs and that the car had two different tire brands fitted. This was very concerning, especially because the car was sold to me by a certified dealership, and I expected it to meet proper safety standards. What’s worse, when I brought this to the dealership’s attention, they refused to take any responsibility because I’ve had the car for over six months even though I had the evidence to prove they fitted the car with different tire brands during the sale and that their tires were previously multiple puncher repaired. However, mismatched and repeatedly repaired tires should never have been on a demo car in the first place—it’s a serious safety issue, they risked my life on the road. I was shocked to also learn that if an accident had happened due to the tires( which I wasnt made aware of), my insurance was not going cover it because of the unsafe and non-uniform condition they were sold in. I feel extremely disappointed and let down. I trusted that buying from an authorized MAZDA dealer meant getting a vehicle that was properly inspected and safe to drive. I am currently helpless, but the dealership is obviously aware and taking advantage knowing I might not afford legal fees to take them head on. I sent the matter to MIOSA, any assistance from anyone towards justice would be appreciated seeing that the dealership does not have any integrity and lacks accountability.
1 reviews | Active since Nov 2025
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase
Undisclosed Previous multiple tire Puncture Repairs— Dealership Refused Responsibility for Demo Car Purchase As a first-time car buyer I purchased a demo car from this NMI Ford PMB dealership about a year ago. Recently, I got a puncture and took the car to a tire shop—only to find out that the tires had multiple previous repairs and that the car had two different tire brands fitted. This was very concerning, especially because the car was sold to me by a certified dealership, and I expected it to meet proper safety standards. What’s worse, when I brought this to the dealership’s attention, they refused to take any responsibility because I’ve had the car for over six months even though I had the evidence to prove they fitted the car with different tire brands during the sale and that their tires were previously multiple puncher repaired. However, mismatched and repeatedly repaired tires should never have been on a demo car in the first place—it’s a serious safety issue, they risked my life on the road. I was shocked to also learn that if an accident had happened due to the tires( which I wasnt made aware of), my insurance was not going cover it because of the unsafe and non-uniform condition they were sold in. I feel extremely disappointed and let down. I trusted that buying from an authorized MAZDA dealer meant getting a vehicle that was properly inspected and safe to drive. I am currently helpless, but the dealership is obviously aware and taking advantage knowing I might not afford legal fees to take them head on. I sent the matter to MIOSA, any assistance from anyone towards justice would be appreciated seeing that the dealership does not have any integrity and lacks accountability.