Unacceptable Customer Service & Treatment of Car

Such terrible service from NMG FORD CLAREMONT. My car broke down on the 05th of Jan and was towed in to FORD Claremont (Imam Haron, Landsdowne). From the time it was towed in the staff treated me as if I owed them something. That tow ins go to the back of the queue and I just have to wait. I must explain that I had raised the fuel gauge fault before and this was shrugged off by same service department and told there is nothing wrong - until the car eventually broke down! I eventually got my car back on the 22nd Jan - 2 weeks, 2 days after tow-in, I find this absolutely appalling and an unacceptable standard of service. All through the 2 weeks 2 days, I had to keep prompting for information about my car - has the warranty claim being submitted, has it been approved, when are the parts arriving, how long will it take to install etc etc.

MY BIGGEST GRIPE --> whomever test drove my car, drove so badly as said person had multiple driving infringements. Yes, Ford, I have a tracker in my car that monitors driving behavior and you have failed dismally. I have never not achieved my driving goal for the last 5 years, except for you test driving my car on the 20/01/2022 and causing me to lose out on my weekly goal and cashback. So unacceptable on all levels !!!

I will not be investing in the FORD brand going forward.