Ford Claremont - Pathetic customer service

Rated one star as there is no way to select 0. If you are taking your vehicle to them and it is spending the day there, good luck to you!

I took my car to be checked late last year. I dropped my car off early that morning. The afternoon when I went to go collect just before they closed, I discovered my car was covered in visible black spots that can be seen from a few meters away. I was asked to return the next morning to have it washed again.

Needless to say, I went at 7am before going in to work. No matter how much they tried to wash it off, it did not disappear and they eventually resorted to using a clay bar, the guy eventually gave up. Having deal with the Service Advisor, the Service Advisor Manager and the Workshop Manager, I was simply told that this could not have happened in his workshop, when I asked if he is implying that I did this to my car while in their care, he simply walked away. We even reviewed the pre-inspection video they took when they booked my car in, admitting that there was no visible sign of what they confirmed to be industrial fallout and was simply referred to the Ombudsman after 2 weeks of fighting with them for answers.

The Ombudsman advised that this was a very lengthy process. I ended up having my car cleaned at my expense to avoid the paintwork being damaged. The Ombudsman called me last week asking if my complaint was still valid, but advised that since I paid to have my car cleaned, it now becomes a small claims court case.

Now when people mention this branch, I happily tell my story and they decide not go to this branch, as there is no sense of accountability if something happens to your car whilst in their care and better yet, no one has a clue as to what happens to your vehicle there despite them going through these routines on a daily basis. I am happier having my car serviced at another place where I have peace of mind my car is being handled with better care.