Poor customer service

I had a positive experience with the service department in the part, but the customer service from the parts department is exceptionally poor. I have been dealing with Lebo Matlala in the part department from 8 October 2024. A new ignition & key set needed to be ordered from the supplier. I have received no feedback from Lebo, unless I follow up and then on occasion, I also did not received any reply from Lebo. Shaun, the manager, did assist with my original complaint about the service, but I am also not receiving any feedback even though I cc him in on my follow ups. I was given a broad window period, thus the reason why I have been following up, as there was no definate time frame on receipt of the parts