1 reviews | Active since Nov 2011
You need the sale more than we need the car
After spending numerous hours researching and comparing SUV's online I walk into Nissan Woodmead at 13:05pm looking to purchase a Nissan Qashqai 1.6dCi.<br> <br> I walk through the frontdoor pass the reception and straight to a White Qashqai which is on display on the floor I look around and not a single person is on site. I proceed to assist myself with checking out the car thouroughly not that I needed any assistance as I had done my homework and I was there to put pen to paper. <br> <br> I spent a good 10 minutes getting a feel for the car and yet nobody came to assist me or acknowledge my precence, at one point I glanced up to the offices above and noticed people looking at me yet not a single person felt the need to come and assist me.<br> <br> I ended up walking out feeling astonished and shocked, I had spent 15minutes in a empty dealership without having received a single hello. <br> <br> This experience left me wondering what kind of aftersale service would I have received had I bought a Nissan today?<br> <br> With such a competitive automobile market has Nissan got such a big market share that they don't need more sales?<br> <br> Well Nissan I got myself some Vorsprung Durch Technik.
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We sincerely apologise for the service rendered to date and want to assure you that we value you as a Customer.
We refer to your conversation with Monica Gouws from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal Isobel Kleb of McCarthy Nissan Woodmead.
Kind regards
Sharnie Malan
Senior Manager: Customer Care
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We sincerely apologise for the service rendered to date and want to assure you that we value you as a Customer.
We refer to your conversation with Monica Gouws from our Nissan Customer Support Centre, the matter has been escalated to the Dealer Principal Isobel Kleb of McCarthy Nissan Woodmead.
Kind regards
Sharnie Malan
Senior Manager: Customer Care
