Wrong Diagnosis, Poor Service & Financial Loss – Nissan Navara Repair

I am deeply disappointed with the service I received from Nissan Auto East London regarding my Nissan Navara. I brought my vehicle in due to a persistent squeaky noise coming from the engine. After an inspection, I was informed that the issue was with the belts, which needed replacement. I trusted the diagnostic process, paid in full for the parts and service, and collected my vehicle.

However, to my shock, the exact same noise returned within minutes of driving away. I immediately contacted the workshop and was asked to bring the vehicle back for re-evaluation. Upon rechecking, it was discovered that the actual issue was something else entirely – clearly indicating that the initial diagnosis was incorrect.

I was then told I had to wait nearly two weeks for the correct parts to arrive. During this time, I was advised that the vehicle was still safe to drive – despite the unresolved issue – and I had to travel back and forth between Mount Frere and East London, which was not only inconvenient but also a risk I was forced to take due to the circumstances.

To make matters worse, the service manager has now claimed no responsibility for the incorrect diagnosis, even though I have already paid for parts and services that did not solve the original problem. This entire ordeal has caused me:

Unnecessary financial costs,

Time lost,

Absenteeism from work, and

A complete lack of confidence in the workshop’s diagnostic integrity.

As a professional, my time is valuable and my trust in expert services is not something I give lightly. I am now left bearing the consequences of their mistake – with no accountability from their side.

I am requesting that HelloPeter assist in resolving this matter. I seek a full compensation for the dealership to fix my vehicle because if they have done a proper job initially, I would have never had unnecessary repair, and all related inconvenience and losses incurred due to their negligence.