1 reviews | Active since Oct 2013
worst service ever.
I bought a Nissan sentra 11 months ago. 5 days later reported a problem. Motor deal ormonde service advisor said it was normal. On the 1st service reported it again. I was told bring the car in when the problem is happening. I then reported this problem on this site in November 2014. Finally Nissan South Africa got involved and I was happy thinking my car will be sorted out. They found that the factory over filled the gearbox oil. Took them 1 month to drain the oil and put in new oil. This was only 1 problem out of 3 problem that was looked at. Then the gearbox problem persisted and the hard starting and the breaking. So the car went in again for 2 weeks and they only replaced the gearbox. Then the car went in for another 2 weeks for the breaks and the hard starting. Breaks was done and still is a problem, gearbox limits for a auto(never heard off). Nissan cannot find a fault on the hard starting but has admitted there is a problem on my car. This was 3 weeks ago. I have called emailed and left messages for the manager of the customer care to call me almost 1 month ago. Still no call back and still no solution. So you decide with service like this do you really want a Nissan.
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We kindly refer to all previous communications with Nissan SA in the same regard and can confirm that our Technical Field Specialist is currently awaiting a Manual Trigger Switch to assist and resolve the concern on your Nissan vehicle.
As per your discussion with the contact centre we will await the correspondence from the Motor Industry Ombudsman and respond accordingly thereof..
Kind regards
Sharnie Malan
Senior Manager: Customer Care
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We kindly refer to all previous communications with Nissan SA in the same regard and can confirm that our Technical Field Specialist is currently awaiting a Manual Trigger Switch to assist and resolve the concern on your Nissan vehicle.
As per your discussion with the contact centre we will await the correspondence from the Motor Industry Ombudsman and respond accordingly thereof..
Kind regards
Sharnie Malan
Senior Manager: Customer Care
