Worst Service

On Thursday 1 February 2018 my Nissan Sentra started overheating on my way to work. The car is 3 yrs old in August and just had the 60 000km service done 3 weeks ago. Produkta Nissan was contacted to collect my car as it is still under warranty. After collection of my car just past 8h30 the day went by without me knowing what is wrong with my car. Finally it came to light that the oil cooler has broken and the replacement part is not available in South Africa. When inquiring about delivery time of my car I was informed that it could take up to 30 days for the part to arrive in South Africa. I was informed that a coutesy car will only be provided once 48 hrs has elapsed as this is their policy regarding provision af a loan car. For the whole of Friday I was sent to and fro. Nissan South Africa telling us to talk to the branch. Produkta Nissan Nelspruit saying we must talk to Nissan South Africa. After 14h00 I went to Produkta Nissan after being told that they will do me a favour by borrowing me a car. Iwas then told that the oil cooler did not reflect on their system as being on back order and the new car sales rep mamager told me that she dis not even know that the Sentra has been discontinued. I was very rhankful that an arrangement was done for me to be able to have a car as I stay 40 km from Nelspruit and my husband works away from home so I am alone and still had to fetch my children from school. The weekend passed and on Monday morning expecting Nissan to contact me regarding the time of arrival of the part. Only to have to start phoning at 9 am to make my own inquiry and still no answers. Nissan South Africa refers you to the branch which is Produkta Nissan Nelspruit and visa versa. The service department foreman is never available on the phone. I ended up demanding to speak to the dealer principal at 15h00 out of pure exhaustion and anxiety as My kids are at school with no one to collect them. Only after I was told not to shout at him within 10 minutes my husband phoned to say that Nissan south Africa is arranging a courtesy car by this time it is 15h40. I am now 17h40 still waiting for the car to be delivered my childrens school closed at 17h00 and I have had to arrange for my children to be collected by strangers. Not only do I need to experience anxiety about how my children are but the mere fact that I was treated like a pathetic individual by Produkta Nissan Nelspruit. To be told what huge favour is done for you. This is appauling service and will forever broadcast this awfull experience. I might not be the type of client Produkta Nisaan Nelspruit prefers as I am not swimming in money. But I have for the last 10 years driven Nissan vehicles with pride. Never again will I support anything Nissan. On top of everything I am now liable to pay R 1500 before I can receive the coutesy car. This is unacceptable. There probably will not be any reaction on my complaint as this is the Norm for Nissan. Seriously disgusted.