sS
seedermaboi S

1 reviews | Active since Dec 2016

05 Jan 2017, 08:14

Worst sales rep ever!

<p>This is relation to Nissan Producta Nelspruit.</p> <p>We are currently in the process of making a brand new Nissan Xtrail purchase. A gentleman by the name of Quincy Maredi assisted us with this.</p> <p> </p> <p>Upon application, for the vehicle we wanted he said the total cost was R413 000. On this knowledge we then made the application. He then sent us the iContract which reflected a total cost of about R436 000 and when we called him about this it was then that he took us through all the additional charges made to us. We agreed on these terms however the desired colour vehicle was not availbale meaning that he had to bring it in from another dealer. He told us that he had found the vehicle and that we would be in posession of it by Tuesday 3 Jan the latest. I then asked my son to take over this process as it was now a frustration for me. On the 4th of Jan, because we had not yet received the vehicle, my son sent a friendly email doing a follow hp on when we will get the vehicle and there was no response. He then called me to ask that my son o longer send him emails. When my son called he said that he will not talk to him at all. Same applies to my husband, he wont even take his calls. This is the same Quincy that was so helpful when we first arrived. Is this because we already signed the contract for the vehicle or what? </p> <p> </p> <p>Ive never come across such incompetence! </p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply05 Jan 2017, 08:46
Official

Dear Potego B Maboi,

Thank you for making us aware of your concern and rest assured to will investigate the matter. A Nissan Customer Care Consultant will be in touch with you shortly to gather more information and to assist you.

Kind regards