GN
Gloria N

1 reviews | Active since Jul 2011

03 Apr 2017, 14:07

Where is the HONESTY in their customer service as per their promises??

<p>On Friday morning the 31st March I called Nissan Silverton to enquiry whether they still had a specific car on the floor. I was told that it was there and waiting for me. When I got there, I was told by the salesman that we had to act fast because another buyer had been approved about a week before but now he wasn't answering calls from another salesman and the car will be mine if I complete the application straight away. Even while I was there, the other salesman was calling his client to try and complete the sale. He had no success and they told me the car was mine. When I called Nissan now to check on the progress with the bank, the financial lady told me that she had good and bad news being the bank approved the application but that the car was sold on Saturday and do I want an "Almera" instead of the Honda!!! Unbelievable. I called the manager who told me that the car had been sold to another person a week ago, I called the salesman who told me a different story that the car had not been sold but this person had until four to sign a contract. Who is telling the truth I wonder. I am very disappointed in their service that is promised from the moment one walks into Nissan Silverton. There is no honesty from the Manager right down the line. I am still waiting for someone to call me with a solution as they promised (once again) to do an hour ago. If you call and listen to their voice recording, the emphasis is on "honesty and customer service" Nothing is further from the truth.</p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply03 Apr 2017, 16:14
Official

Dear Gloria,

Thank you for the comments and we take note of the content. As discussed with Vanecia from our Customer Contact Centre we will discuss the matter with the Dealer Principal of BB Silverton Nissan to try and find an amicable resolution for your complaint.

We will continue to closely monitor and keep you updated.

Regards