JN
Jenny N
1 reviews | Active since Feb 2020
08 Aug 2022, 14:08
Warranty repair
We purchased a Nissan NP200 1.5 Diesel. Everything has gone well until now. Our Nissan services and after sales was a dream. 10 days ago a light started flashing. As it is under warranty we took it to Nissan. We are waiting for Nissan head office to give a green light to repair the vehicle, however, this process is taking forever. Meanwhile we sit without a vehicle. It shouldnt take this long to get approval to repair the vehicle under warranty and I feel communication is horrible. We continually call for updates, which we get told will be coming..... and we wait.
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Replies (2)
Nissan South Africa's replyOfficial
10 Aug 2022, 15:40Dear Jenny, hank you for sharing your experience with your Nissan vehicle. A case manager will contact you to assist with a resolution. Kind regards Nissan SA
Nissan South Africa's reply10 Aug 2022, 15:40
Official
Dear Jenny, hank you for sharing your experience with your Nissan vehicle. A case manager will contact you to assist with a resolution. Kind regards Nissan SA
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Jenny N's updateReviewer Update
11 Aug 2022, 11:27Thank you Nondi for contacting us and making every effort to resolve the issue. I am very happy to be getting feedback from Nissan SA and updates daily. Sorry we had to go this route to resolve, but it really is looking promising.
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Jenny N's update11 Aug 2022, 11:27
Reviewer Update
Thank you Nondi for contacting us and making every effort to resolve the issue. I am very happy to be getting feedback from Nissan SA and updates daily. Sorry we had to go this route to resolve, but it really is looking promising.