AM
Apostle M

1 reviews | Active since Nov 2018

14 Nov 2018, 17:50

WARRANTY DOES NOT PAY, THEY FAIL TO FIX THEIR CARS. NISSAN MARKWHITE AMANZIMTOTI.

THEY FAILED TO FIX MY NISSAN QASHQAI WHICH IS NOT STARTING BUT WRITTING COMPUTER ERROR (COMPUTER 2 DEFECT ). THE PROBLEM STARTED ON APRIL, IT KEPT STOPPING AND STATING (CHASSIS CONTROL SYSTEM FAULT) (STOP START SYSTEM FAULT). THEY SAID I MUST BUY NEW BATTERY OF WHICH I DID. STILL THE CAR TRAVELLED FEW KM AND SHUTTED DOWN WITH SAME FAULTS. NISSAN WESTREET DURBAN TOOK IT AND THE TECHNICIANS SAID THERE IS A PROBLEM WITH WIRING, THEY FIXED IT. I TOOK IT TO SERVICE AT MARKWHITE NISSAN AMANZIMTOTI, FEW KM AFTER THE SERVICE IT SENT WARNING THAT SERVICE IS DUE IN 800 KM AGAIN. I TOOK IT BACK TO MARKWHITE NISSAN , THEY SAID THEY FORGOT TO RESET AFTER SERVICE. AGAIN AFTER A MONTH IT SENT ME WARNING OF SERVICING. WENT BACK AGAIN TO MARKWHITE NISSAN, THEY SAID AGAIN IT'S RESERT THAT WAS NOT DONE PROPERLY. THEY RESERT. WHEN ASKING IF THIS IS NOT DANGEROUS, THEY AGREED IT IS NOT , BUT COMMON PROBLEM. LAST WEEK WEDNESDAY WHEN I WAS DRIVING, THE VEHICLE SHUTTERED DOWN AND IT NEVER STARTED , THE CLUCH PEDAL NEVER RETURNED WHEN PRESSED DOWN. IMAGINE IN THE MIDDLE OF A CROSS JUNCTION. I TOOK IT AGAIN TO MARKWHITE NISSAN AMANZIMTOTI WITH A TOUR TRUCK. THEY BOOKED IT IN AND TILL TODAY IT NEVER RETURNED. THEY TOOK 4 DAYS TO PUT A CLUTCH CYLINDER WHICH THEY AGREED IT IS A WARRANTY AND MANUFACTURE FAULT. THE CAR WAS ASSEMBLED BUT STILL IT NEVER STARTED , AFTER A DAY THEY PHONED TELLING ME IT IS A COMPUTER BOX ERROR , IT KEPT WRITING "COMPUTER 2 DEFECT" ON THEIR COMPUTER. NOW THEY SAID NISSAN SOUTH AFRICA IS NOT WILLING TO FIX IT AND THEY SUSPECT IT GOT INTO CONTACT WITH WATER. THE QUESTION IS HOW AND WHEN? AND THERE IS NO ANSWER, the car is sealed below and above but they suspect water. I never drove in water, the car stays in the garage and there is no way it got water. They are lying because their computer boxes have problems and they can't fix them. They want me to pay for their failure . THATS how they rob consumers. I've used different dealers but I've never experienced this poor service. I really trusted NISSAN but they really disappointing when it comes to fixing their cars and their warranty does not pay.

0
Replies (0)