1 reviews | Active since Apr 2013
Very unhappy with new Nissan X-trail
I purchased a new Nissan X-trail 2015 cdi LE 4x4. When I purchased the vehicle I was told it is the top of the range, only to discover yesterday that my new X-trail does not have heated seat which was advertised on the brochure and on the web page, and is still being advertised. I queried this with BB Motors Tzaneen and was told by the salesmen that he was glad I had notice because it was a printing error. If I had know that the car did not have the heated seats as advertised, I would first not have purchased a diesel and secondly not a manual I would gone for the automatic instead. I have had to previous X-trails, 2005 and the 2008 models, which I was very happy with, my 2008 I drove for the last 7 years without any problems. I would rather kept the one I had because it had everything, so instead of upgrading I have now done graded. What a disappointment, I have nearly paid half a million rand so something I don't want. DON'T BUY THE NEW NISSA X-TRAIL.
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We refer to your conversation with Dain Naicker from our Nissan Customer Support Centre, the matter is currently been discussed with BB Motors Tzaneen and Nissan Marketing.
Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.
Kind regards,
Sharnie Malan
Senior Manager Customer Support
Thank you for taking the time to make Nissan S.A aware of this matter and we take note of the content.
We refer to your conversation with Dain Naicker from our Nissan Customer Support Centre, the matter is currently been discussed with BB Motors Tzaneen and Nissan Marketing.
Please be informed that the Nissan S.A Customer Support Centre will assist in ensuring that the matter is resolved speedily and will also be in contact with you directly to update you accordingly.
Kind regards,
Sharnie Malan
Senior Manager Customer Support
