Vehicle problems since 2020 and no proper feedback!

On the 15 March 2022 I notified Nissan SA of an explosion from my vehicle , which turned out to be the aircon hose pipe. Communication sent as below: Good Day

No feedback received.

regards Bianca

Good Day,

I have been communicating with Nissan since 2020 regarding my vehicle , and for the past 2 years my vehicle , which was purchased brand new in 2017 has been in and out of Nissan Kempton Park IC.

The latest issue is the last straw and I refuse to just accept my vehicle pipes being flushed out ect, I need proper feedback , I need someone to keep in constant touch with me , not for me to be chasing calling people to find out what is going on and I need my vehicle fixed by competent people as this is unacceptable.

My hubby was taking our pet to the park , with the aircon on and when at the robot there was an explosion from the car. People actually stopped to ask if they were ok. When he checked he found that the aircon pipe had burst.

My problem with the above incident is as follows:

- My car is still under warranty , currently on 88 200 KMS , I have been reporting the same issue for the past 2 years, I have told Nissan many times that my car overheats , the car revs high when the aircon is on and screams , my voltage drops and in my last communication I mentioned this as well stating that I actually have a volt meter in my car. Every single time Nissan flushes out the pipes and returns the car to me.

- Nissan offers no courtesy vehicle , takes my vehicle for 2-3 days to "flush" , am I expected to uber at my cost due to incompetence of the dealer? This has happened how many times now, with that being said as seen on the news its not even safe for ladies to ehail anymore. I need a proper solution as I refuse to let Nissan inconvenience me yet again.

- How on earth is it that such a thick pipe explodes? Are the mechanics that work on my vehicle not competent? If I was driving I would have freaked out. My vehicle is serviced on time and every single time at Nissan Kempton Park , it is taken care of , it is looked after , so I really am not sure at this point what to do.

- My vehicle goes to the same dealership , its not even as though it has chopped and changed dealerships. Princess is the most awesome with her feedback and assistance but she isn't the mechanic or technician or principal dealer for that matter. Certain decisions are out of her hands I'm sure. Someone needs to be held accountable.

I really am at my wits end with this situation and I need proper solutions.

If I can please have feedback as to what to do with this affecting my travel to work minimally soonest please..

To date I have only received 1 call from Head Office and no further communication. My vehicle has been to Nissan for overheating, over revving , over revving when the air con is on ,over heating , air con pipe explosion. Is my vehicle going to be properly checked? And how long before someone actually takes accountability as all these issues have happened since my vehicle has been going to Nissan Kempton Park.