Utter incompetence

Took my car to a Nissan dealership in Empangeni KZN two weeks ago, I was told that my radiator fan needed to be replaced. The first week I was told Nissan South Africa was offline this week they are telling me they ordered a wrong part. To get this information I have to go there in person because no one picks up the phone to tell me what's the progress with the car. Its a pity I reside in a small town where there is one dealership maybe if they had competition they would treat their customers like this.