Upset customer

On the 4th of June my vehicle Nissan Navara went to Oranje Nissan for a nocking sound on the engine. Today the 8th of July I haven't received a curtosy vehicle from both dealer or Nissan South Africa. I've been trying since last week Wednesday to interact with Nissan customer care to arrange for a curtosy vehicle, they keep on telling me they are still busy to get details from the dealer, I mean a hole week just to get information.I want to know if I'm the only one that is struggling with Nissan South Africa cause this problem is been coming from February 2020 for Nissan to get my vehicle fixed. To me Nissan South Africa does not care about their customers. Why do one by a new vehicle with warranty, to experience this kind of problems, no Nissan U suck.