UNSATISFACTORY SERVICE FROM NISSIAN

I am not happy with the customer service I am currently receiving from Nissian.

My Nissian Tera vehicle is still under the 5year warranty. I had a breakdown on Sunday morning and my car was towed to Nissian in Sandton , and I was shocked to find out that even though the car was under warranty, the warranty did not cover the clutch plate that was damaged. I am expected to pay R50 000.00! which is ridiculous.My understanding is that Nissian produces a car that is faulty and puts a clause that excludes certain parts from the warranty pay out, so that they are not responsible when their product is not performing up to standard.I wish I had been informed about the clause then I would have purchase an automatic vehicle instead. Where am I expected to get R50 000 in this horrible economy of South Africa. I am so frustrated that Nissian is not even willing to meet me halfway, my car is stuck at a garage and I don’t know what to do.

To be fair,the service I’m getting from Nissian is sub-par as I’ve purchased vehicles from Nissian before and I think you have just lost a valuable customer and I will not recommend Nissian to anyone.