TM
Taffy M
1 reviews | Active since Jul 2010
17 Feb 2015, 15:31
Unfair Service and Judgement
On Thursday 12/02/2015, my husband had a breakdown, due to the turbo which was installed barely a month ago by Fuji Motors Louis Trichardt on 17/012015. He contacted Fuji Motors
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Nissan South Africa's replyOfficial
18 Feb 2015, 10:30Hello Flower2002,
Thank you for your comments and we as Nissan S.A confirm that we are fully aware of your unfortunate disappointment in this regard.
We sincerely apologise for the delay in response to your e-mails and refer to the discussion Kenneth Makatu has had with your husband Mr. Malunga in Zambia regarding the concern on 17 February 2015 at 13h24 and later again at 13h42.
As discussed with your husband, BB Mount Fuji requested the faulty component to be couriered to them for further assessment.
Kindly note that we as a Manufacturer abide by the warranty contractual agreement of a Nissan vehicle or part replaced by Nissan approved dealerships.
The warranty on Nissan Parts fitted by approved Nissan dealership is 12 months unlimited mileage provided that the part failed due to a product related concern and not external factors.
Kind regards,
Jacques Labotsky
Senior Manager: Customer Care
Thank you for your comments and we as Nissan S.A confirm that we are fully aware of your unfortunate disappointment in this regard.
We sincerely apologise for the delay in response to your e-mails and refer to the discussion Kenneth Makatu has had with your husband Mr. Malunga in Zambia regarding the concern on 17 February 2015 at 13h24 and later again at 13h42.
As discussed with your husband, BB Mount Fuji requested the faulty component to be couriered to them for further assessment.
Kindly note that we as a Manufacturer abide by the warranty contractual agreement of a Nissan vehicle or part replaced by Nissan approved dealerships.
The warranty on Nissan Parts fitted by approved Nissan dealership is 12 months unlimited mileage provided that the part failed due to a product related concern and not external factors.
Kind regards,
Jacques Labotsky
Senior Manager: Customer Care
Nissan South Africa's reply18 Feb 2015, 10:30
Official
Hello Flower2002,
Thank you for your comments and we as Nissan S.A confirm that we are fully aware of your unfortunate disappointment in this regard.
We sincerely apologise for the delay in response to your e-mails and refer to the discussion Kenneth Makatu has had with your husband Mr. Malunga in Zambia regarding the concern on 17 February 2015 at 13h24 and later again at 13h42.
As discussed with your husband, BB Mount Fuji requested the faulty component to be couriered to them for further assessment.
Kindly note that we as a Manufacturer abide by the warranty contractual agreement of a Nissan vehicle or part replaced by Nissan approved dealerships.
The warranty on Nissan Parts fitted by approved Nissan dealership is 12 months unlimited mileage provided that the part failed due to a product related concern and not external factors.
Kind regards,
Jacques Labotsky
Senior Manager: Customer Care
Thank you for your comments and we as Nissan S.A confirm that we are fully aware of your unfortunate disappointment in this regard.
We sincerely apologise for the delay in response to your e-mails and refer to the discussion Kenneth Makatu has had with your husband Mr. Malunga in Zambia regarding the concern on 17 February 2015 at 13h24 and later again at 13h42.
As discussed with your husband, BB Mount Fuji requested the faulty component to be couriered to them for further assessment.
Kindly note that we as a Manufacturer abide by the warranty contractual agreement of a Nissan vehicle or part replaced by Nissan approved dealerships.
The warranty on Nissan Parts fitted by approved Nissan dealership is 12 months unlimited mileage provided that the part failed due to a product related concern and not external factors.
Kind regards,
Jacques Labotsky
Senior Manager: Customer Care