Unexpected kindness

My mother-law has a clutch problem and has sent her car in for a service.<br> <br> An invoice was provided and accepted by my mother-in-law, who is currently retired and does not have significant funds.<br> <br> I called in to Nissan to discuss the invoice and explained my mother-in-law's financial position.<br> <br> I explained that I need to assess whether all items are absolutely neccessary.<br> <br> Bianca provided detail on the items and all was in order.<br> <br> I received a call from the Bianca shortly after who then explained that a service special is going to be run in the near future and that the branch manager, had agreed to charge that particular rate.<br> <br> I have not had someone be so proactively kind.<br> <br> After my poor experience at the Nissan Randburg branch. The Cresta Branch has improved my impression of Nissan South Africa in general.<br> <br>