Unashamedly *********

<p>I bought a second-hand vehicle from Produkta Nissan in Nelspruit as a birthday present for my wife. Originally the salesman, Kevin, was very friendly and helpful and the purchase went smooth. It was only when we collected the vehicle that our nightmare started. Several faults came to our attention. It was very clear that a 101 point check was never done, in spite whereof a certificate was produced after several requests. They agreed that we return the vehicle to attend to the necessary repairs. After collecting the vehicle my wife got stranded next to the road with our baby the very same day and the vehicle had to be towed in. All of this happened within the first two weeks of purchase. They kept the vehicle for two weeks during which we had to rent a vehicle to drive. When we collected the vehicle after this time during which the repairs were allegedly done, it was clear that several issues still remained and the vehicle was again returned. We were again contacted to collect the vehicle and as the salesman drove the vehicle closer it was smoking a lot. Upon questioning this he advised that it will go away once we drive it a bit. We left and the smoking got much worse causing my wife to end up stranded against the road with the baby again. I had to go tow her in. This was the last straw and we returned the vehicle to Nissan. At first they refused to take it back but eventually the manager, Colin, gave us three options. We chose to cancel the deal and receive a refund, which they accepted. They accepted the return of the vehicle and we left, expecting the refund. I then suddenly received a e-mail from the dealer principal, Gerrie Cronje, who never had the courtesy of phoning me in spite of being aware of how inconvenienced we are, stating that he refuses to refund the funds and that we should collect the vehicle. We engaged attorneys for assistance but he merely disregarded all their demands with his bullying tactics. He was well aware of our financial constraints and knew we had to give in eventually and was not open to any settlement whatsoever. One should never support business that would rather bully their clients into a ***** deal rather than attempt good customer service and amicable resolutions.</p>