LM
Lizelle M

1 reviews | Active since Sept 2016

13 Sept 2016, 14:53

Unacceptable service

<p>It seems like my first review did not get posted. I am extremely disappointed about the service I have been receiving for the past two weeks. My 2015 Xtrail which is still under warranty was booked in at Atlantis Nissan Centurion On 26 Aug 2016due to severe power loss and inability to drive over 40km p/h. Firstly it was my sub-harness according to the dealership and from there it was just a different story every day and now they just can't give answers any more. It is more than two weeks later, still no car and no answers as to how long it will still take or what is wrong! This is a very stressful situation placing unnecessary stress on a heavily pregnant woman. I travel a lot due to the nature of my work and therefore we decided on the Xtrail for its safety features and higher ground clearance and not being able to travel with my car is becoming quite stressful. Paying for a car that is not mobile which is not due to an accident or my fault is very frustrating. We have contacted the dealership, we have contacted the Nissan SA Customer Care daily, but as I mentioned we are still left in the dark. This is unacceptable for a car under warranty and Nissan's dedication to getting it resolved is shocking. I was hopeful that a post like this could have been avoided. Obtaining legal advice now seems like the only options as we are going for week 3. </p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply14 Sept 2016, 07:22
Official

Dear Lizelle,

Thank you for making us aware of your experience thus far. Rest assured it will escalated and addressed. We have a vast technical team that can be called on to assist in difficult situations.

Lucia Pretorius will be in direct contact with you in this regard.

Kind regards

Natasha Naidoo