1 reviews | Active since Aug 2014
Unable to perform repairs correct and on time.
First my car was send to Nissan to repair a roof leak and my cruise control, later that day I was phoned to say that they had not attend to my car and the car has to stay over. The next day I picked up my car and paid R700 for the roof repair and cruise control. I paid it as they never phoned me to tell me how much it was going to cost. Only after I found that the roof was still leaking. I took the car back for a humming noise, the right back door doesn't open and for them to look at the roof again. I was told that the humming noise is road noise from the tyres suddenly and that my mags was a recall as they ordered new ones, they tried to fix the roof again and wanted to charge me R900 to remove the door panel to see what is wrong so I told them to leave the door. Afterwards I found that the roof was still leaking, so I waited for them to make the booking for the new mags. I decided to remove the door panel myself before taking it back to Nissan. Now on the 02/02/16 they booked my car in 7:00 for the mags and door, by 16:30 they phoned to say that the car would not be completed. This was unacceptable by me and collected the car at 17:00 as the door is still broken.
Thank you for making us aware of your situation. Please be advised that we will ensure your situation is fully investigated and address with our dealership.
A Nissan Customer Care Consultant will contact you shortly to gather more information.
Kind regards
Natasha Naidoo
Thank you for making us aware of your situation. Please be advised that we will ensure your situation is fully investigated and address with our dealership.
A Nissan Customer Care Consultant will contact you shortly to gather more information.
Kind regards
Natasha Naidoo
