1 reviews | Active since Apr 2015
Two weeks old Nissa NP200 fails gears
On the 13th of March 2015 I bought/collected my new Nissan NP200 from Nissan CMH Sandton South Africa. <br> On the 30th of March 2015 the car broke the gears locked and the car wouldn't move or anything. I called Nissan road assistance and got no joy from them because they only called me back the following morning the insurance company towed the car home and Nissan came the following morning on Tuesday to take the car to the nearest dealership Nissan Atlantis in Centurion. <br> I requested that they borrow me a loaned car because I needed to get to work and be mobile during the Easter weekend and between Nissan CMH Sandton and Nissan Atlantis Centurion I did not get any loaned car the whole week. I only received a loaned car on the 07th of April 2015 by then I still had not received any report as to what the problem was.<br> I requested that I be given a new car as I cannot accept a car that broke while still new two weeks old. My wife spoke to Nissan CMH Sandton and the sales manager called Johan said why would they give us a new car because the car has got warranty this is the same response I had from Nissan south Africa when I spoke to Karika Duplessis. <br> I further told the CMH Sandto
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan vehicle.
Nissan South Africa strives to produce the best automotive products, with the best service to back up the Nissan brand. As discussed with Karika du Plessis from our Nissan Customer Support Centre, arrangements have been made with Atlantis Nissan to bring your Nissan vehicle to our premises as requested by Mr.Tivane for a final test before handover.
The above arrangement has been confirmed for the 15th April 2015 at Nissan South Africa. We take note of your request to have the vehicle replaced and we have requested Rudo Kirsten , Dealer Principal of CMH Nissan Sandton, to contact you directly for further discussions to enable him to provide you with the different options available.
The Nissan New Vehicle Warranty on the Nissan NP200 model range is applicable for a period of 6 year or 150 000km whichever occurs first from date of initial sale and is backed up through our Nissan Dealer Network.
Our offices will strictly monitor the situation until completely resolved.
Kind regards
Sharnie Malan
Senior Manager: Customer Care
Thank you for your communication and we confirm that we are aware of the matter surrounding your Nissan vehicle.
Nissan South Africa strives to produce the best automotive products, with the best service to back up the Nissan brand. As discussed with Karika du Plessis from our Nissan Customer Support Centre, arrangements have been made with Atlantis Nissan to bring your Nissan vehicle to our premises as requested by Mr.Tivane for a final test before handover.
The above arrangement has been confirmed for the 15th April 2015 at Nissan South Africa. We take note of your request to have the vehicle replaced and we have requested Rudo Kirsten , Dealer Principal of CMH Nissan Sandton, to contact you directly for further discussions to enable him to provide you with the different options available.
The Nissan New Vehicle Warranty on the Nissan NP200 model range is applicable for a period of 6 year or 150 000km whichever occurs first from date of initial sale and is backed up through our Nissan Dealer Network.
Our offices will strictly monitor the situation until completely resolved.
Kind regards
Sharnie Malan
Senior Manager: Customer Care