Two Months Without My Nissan — Still Paying Every Month

Extremely disappointed with Nissan – 2 months without my vehicle or alternative transport

I am beyond disappointed with my experience with Nissan.

My vehicle has now been with Nissan for two months due to a recurring overheating issue. On an almost brand new Navara, 2023, I bought it brand new. This is not the first time I have experienced the same problem, which makes the situation even more frustrating.

What has been particularly unacceptable is that I have been left without my vehicle and without any alternative transportation, while I continue paying my monthly vehicle instalments for a car that I cannot use.

I understand that vehicle repairs can sometimes take time, especially when warranty processes and technical investigations are involved. However, the lack of a proper alternative transportation solution, consistent communication and a clear resolution has left me extremely frustrated.

As a paying customer, I expected much better support from Nissan. Having to continue paying for a vehicle that has been sitting at the dealership for almost two months, while I am left to manage the consequences myself, is simply unacceptable.

I sincerely hope Nissan takes this complaint seriously and provides a meaningful resolution, not just another update. Customers deserve better communication, accountability and support when their vehicles are off the road for an extended period.

Nissan needs to do better.