lS
lebogang S
1 reviews | Active since Jul 2014
27 Jan 2025, 07:03
****tiest customer service ever!!
I wrote to Nissan SA the first week of January 2025 regading my moms Nissan Magnite that she took in coz of a factory fault. To say we are receiving bad service would be an understatement. To this day they can only say they are struggling with a quote and she still has not received a courtesy car. They called her to promise a courtesy car and nothing has been done to this day.. we dont even know if shell even get her car back this year
Helpful (0)
Replies (4)0
Replies (4)
Nissan South Africa's replyOfficial
27 Jan 2025, 11:00Dear Lebogang, thank you for taking the time to make us aware of the concern. Please note that a case manager will contact you shortly to assist with your concern. Kind regards Nissan S.A
Nissan South Africa's reply27 Jan 2025, 11:00
Official
Dear Lebogang, thank you for taking the time to make us aware of the concern. Please note that a case manager will contact you shortly to assist with your concern. Kind regards Nissan S.A
lS
lebogang S's updateReviewer Update
27 Jan 2025, 11:28We will await the contact because its been forever
lS
lebogang S's update27 Jan 2025, 11:28
Reviewer Update
We will await the contact because its been forever
lS
lebogang S's updateReviewer Update
29 Jan 2025, 13:33I think at this point my moms best bet is the Ombudsman... Never have we received so much run around from a company before. NissanSA is the most horrible company ever to deal with. They keep telling us about struggling to get a quote from Mayfair..this is all we are told. Its the second month without a car and no solid feedback.. what must we do now? They still debit monthly the car installment but my moms car is parked at Nissan though its their fault that the car was sold with a factory fault 😡😡
lS
lebogang S's update29 Jan 2025, 13:33
Reviewer Update
I think at this point my moms best bet is the Ombudsman... Never have we received so much run around from a company before. NissanSA is the most horrible company ever to deal with. They keep telling us about struggling to get a quote from Mayfair..this is all we are told. Its the second month without a car and no solid feedback.. what must we do now? They still debit monthly the car installment but my moms car is parked at Nissan though its their fault that the car was sold with a factory fault 😡😡
lS
lebogang S's updateReviewer Update
29 Jan 2025, 13:35The case manager assigned to us does not respond to emails and does not take our calls once she hears ots my mom calling. So useless..her name is Vanecia Ndhlovana. The case number is ***2.
lS
lebogang S's update29 Jan 2025, 13:35
Reviewer Update
The case manager assigned to us does not respond to emails and does not take our calls once she hears ots my mom calling. So useless..her name is Vanecia Ndhlovana. The case number is ***2.