Terrible Customer Service

On Monday the 7th March 2016 I called Milnerton Nissan to book my car for it's first 15000 km service, the lady assisting me with the booking, upon hearing my address, advised me to rather book at a Nissan close to where I stay, Bellville, which was either going to be Imperial Nissan at Parow or the Kuilsriver Nissan. I was delighted this as my understanding had been one ought to service his vehicle where one had bought it. <br> I called Imperial Nissan made a booking for Friday 11th March proceeded to put in a day's leave at work. This morning, 11th March 2016, I get to Imperial Nissan to have the car serviced and upon informing the gentleman assisting me that I had taken a service plan when I bought the vehicle he advised to go back to Milnerton Nissan as they would not be able to assist in that regard. I proceed to Milnerton and I am now informed that they will not be able to help me today and that I should make a booking for the following week now. I inform them of the wrong information received and there appears to be no willingness to assist at all. <br> After wasting my time, my leave and petrol going up and around today I regretted the day I became a Nissan client.