STILL WAITING AFTER ALMOST A YEAR

in April last year I purchased a used vehicle from Nissan Woodmead. at the time the sales person was Norman, I purchased the car cash from them and was happy, but things turned a bit sour shortly after. I had issues with the battery that took about two months for them to change and my booth shocks where worn out and not keeping my booth up and this caused a busted up eye because is fell smack bang on my head. too make matters worse I have been waiting for 6 months for my spare key which should actually be the main key that locks and unlocks my car remotely. I have been passed from Norman who resigned within the time to Karel the assistant manager who keeps on telling me he'll call me back but never does and when I actually go in to the dealer he keeps himself busy for a long time then eventually afters hours of waiting will come to me and say he will have to call me.my insurance is now giving me beans about the key and I'm worried that if I loose the current one I will have to pay for a key. this is really pathetic service from such a big company..... really really disappointed and by looking at the comments on hello peter its nothing new and I shouldn't expect feedback. how sad