1 reviews | Active since Dec 2015
Shoddy cars and poor service
My one year old qashqai has now broken down again after nissan supposedly \repaired\" it a few months ago. Now they say it is the cvt gearbox that has to be replaced. And make no mistake, these are warrantable faults NOT due to wear and tear. Now my qashqai has to go for repairs for a minimum of two weeks. To add insult to injury, Nissan cannot get me a courtesy car to use in the meantime! So how am I to get to work, Nissan?? Are you going to pay for my uber??? And on top of that, Bongani in \"customer care\" is absolutely useless! I have to keep chasing up on him, he never provides feedback. He just keeps reiterating the bureaucratic nonsense of \"courtesy vehicles are subject to availability\". Are we not people, Nissan??? Do you not care that we can be left without a vehicle due to your shoddy workmanship and you do nothing to help us??? This was already a bad situation but Nissan has made it 10 times worse with their terrible customer service!"
Thank you for making us aware of your concern and please accept our sincere apology for inconvenience you have endured thus far. Please be advised that a senior consultant from Nissan will contact you to discuss your requirement.
Kind regards
Natasha Naidoo
Thank you for making us aware of your concern and please accept our sincere apology for inconvenience you have endured thus far. Please be advised that a senior consultant from Nissan will contact you to discuss your requirement.
Kind regards
Natasha Naidoo
