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Carmen H
1 reviews | Active since Oct 2012
13 Feb 2025, 17:50
Shocking service from Nissan South Africa
I am absolutely disgusted with Nissan's after sales service. Firstly when I bought my 2024 Qashqai the inside of the back doors leather had come out so the dealer said they would glue it back, fair enough I accepted that. In January a part next to my side mirror fell off of which you can see that it's not taken off because the paint is intact as well as the clips are not broken. Nissan SA say you can not contact them directly and the branch we took it too also haven't been bothered to respond and sort it out. Not even 9 months old and parts are falling off and Nissan does nothing about it. Don't buy Nissan their after sales service is appauling.
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Replies (2)
Nissan South Africa's replyOfficial
14 Feb 2025, 08:06Dear Carmen, thank you for taking the time to share your concern with us. As discussed with your case manager yesterday to enable us to see how we can assist the vehicle needs to be taken to your closest or preferred Nissan dealer for an assessment. We will only be able to confirm how we can assist based on the assessment feedback. Based on the discussion with your husband he confirmed that the vehicle will be taken to the dealer when he is in the area. Kind regards Nissan S.A
Nissan South Africa's reply14 Feb 2025, 08:06
Official
Dear Carmen, thank you for taking the time to share your concern with us. As discussed with your case manager yesterday to enable us to see how we can assist the vehicle needs to be taken to your closest or preferred Nissan dealer for an assessment. We will only be able to confirm how we can assist based on the assessment feedback. Based on the discussion with your husband he confirmed that the vehicle will be taken to the dealer when he is in the area. Kind regards Nissan S.A
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Carmen H's updateReviewer Update
14 Feb 2025, 08:29Fair enough but we had to run after Nissan no one had the decency to return emails or calls. And then to also tel my husband that we can't have direct access with Nissan SA, disappointing as it's a lovely vehicle but due to this I will not be buying a Nissan again.
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Carmen H's update14 Feb 2025, 08:29
Reviewer Update
Fair enough but we had to run after Nissan no one had the decency to return emails or calls. And then to also tel my husband that we can't have direct access with Nissan SA, disappointing as it's a lovely vehicle but due to this I will not be buying a Nissan again.