ME
Maretha E

1 reviews | Active since Oct 2022

05 Dec 2023, 12:14

SHOCKING CUSTOMER CARE when you buy Nissan. STAY AWAY BUY Toyota

It is ABSOLUTELY shocking the disrespect NISSAN SA TREAT THEIR CUSTOMERS. For 2 weeks now I am posting on hellopeter.com complaints, fighting with MARK WHITE NISSAN. they let me drive all the way to Amanzimtoti at my expense (R600) to collect the parts they said they received AND when I got there not all the parts was there. Long story short desperate after all the lies I contacted Nissan Japan who contacted Nissan SA AND wow!! I received the parts a week ago. I took the parts and my car to the company to remove the total aircon system and replace with a total new system. When we opened the condensor it was damaged. The dealer took pictures, send it to Mark White Nissan in Toti and made it very clear WE WILL NOT ACCEPT DAMAGED PARTS we paid for new undamaged parts. They said they ordered a new part and will have it delivered today. They also promised the dealer MANAGER WOULD CALL the dealer doing the repair YESTERDAY. AGAIN that was NOT the case. The REPAIR DEALER called Mohammed at Mark White Nissan this morning again, no definite answer. WHY do the dealer who will do the repair have to follow up and call non-stop the Nissan dealer??. History with NISSAN and my experience during this total nightmare tell me 1 thing, they are playing for time with their lies again. I contacted Mohammed from Mark White Nissan this morning and requested the Courier company number as well as the Tracking number, they said they have not received the part ONLY INVOICED IT. WHEN RECEIVED Ivan the Part Manager will deliver the part personally at the Dealer in Shelly Beach. Mark my words that part WILL NOT BE DELIVERED THIS WEEK. The disrespect for the client is absolutely shocking. The client is absolutely NOT a priority. My advice to the PUBLIC OF SA IS D O N'T ever buy any Nissan, once you need parts it becomes the worst nightmare of your life.

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