HW
Herman W

1 reviews | Active since May 2010

05 Jul 2017, 17:48

Shocked and totally dissapointed and this for a branded dealership

<p>Baught a Golf7 Gti, took it back the very next day, wheel beerings stuffed, RHS headlight, indicator, mirror damn nothing on the RHS was working, I told them if this car was in a accident I dont want it, they assured me they dont even touch anything thats been or has signs of being in a accident and they will repair the fauls. I said to them I will be taking the car for a Dekra inspection once they say they done. Phillip the sales guy phoned me with a update on the car and said they will be taking the car to Dekra then I can have peace of mind. 2 Weeks later I went to collect car, it was better but still not right, I contacted Phillip, explained this to him and asked him for the Dekra report, they never did it, I took the car to Dekra, worn breaks, worn disks, buckled real rims, bent stabilisor arm, overspray everywhere, pit marks everywhere. Chuck of rubber out of one tyre, major cut on another on the inside walls. I phoned them to cancelle the deal, I phoned the bank to cancelle. The bank informed me the dealer needs to contact them the manager Paul today said to me after battling to now get hold of anybody that its not his problem its between myself and the bank. So sad that people can play with other peoples lifes. So dissapointed in your after sales Star Nissan vereeninging.</p>

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Replies (1)
Nissan South Africa
Nissan South Africa's reply06 Jul 2017, 10:37
Official

Dear Herman,

Thank you for your comments and we take note of the content. As discussed with Vanecia from our Customer Contact Centre the matter is related to a Non Nissan product purchased at a Nissan dealership. Based on this we have escalated the matter to Edwin Strauss the Dealer Principal of Star Nissan Vereeniging.

We will continue to monitor and provide you with feedback as soon as possible.

Kind regards