Servece at Nissan SA

How should start this, as a customer when you call customer care you expect consultant to know what is the TCF (Treating Customer Fair). On the 20 July 2019 Saturday morning I had problem with my Nissan Qashqai which it was towed to Dealership the very same day. on the 22 July 2019 I called dealership requesting update and I was advised that Engine need to be replaced, I then asked dealership that I need to organise the car while waiting for them to replace engine, was told that they don't have car that they can give me but was told to take matter with Nissan SA. I lodged case with Nissan South Africa with consultant by the of Ofentse who did her best to help me ( Ithank her). She told me about procedures which understand, I then spoke to her Team Leader Chariz she promised to call me after an hours and hours has past no call from her and her Manager (Monica) didn’t want to talk me.

I regret the day decided to buy a Nissan.