Serious safety fault mishandled during service – no follow-up and no resolution from Nissan dealership

I am posting this for escalation, as I have received no follow-up to date from the dealership regarding the repair of a critical safety-related system fault.

I booked my vehicle in for a scheduled service and, on arrival, clearly informed the service advisor that the vehicle had an intermittent warning light affecting safety and driver-assist systems, including crash detection and cruise control.

Although the warning was not active at the time, I provided a screenshot and explained that the error had occurred multiple times.

I was later informed that no faults were found, which I found concerning, as such warnings should be logged by the vehicle’s diagnostic system. I contacted the service advisor to request that the diagnostic system be checked again or that the relevant systems be investigated.

Unfortunately, the response was dismissive, and I was advised to return only once the warning appeared again.

As soon as I left the dealership, the warning light came on, and I returned immediately. Only then was the vehicle connected to the diagnostic system, where the technician identified low-voltage fault logs dating back two months.

This was deeply concerning, as it indicated that my vehicle had not been properly scanned during the original service, despite my specific and repeated requests.

The fault was identified but could not be repaired at the time, as parts needed to be ordered. This was particularly unacceptable as the vehicle was serviced in preparation for a long trip.

I left the dealership with unresolved system errors and disabled cruise control, despite the issue being acknowledged.

Most concerning is that no one from the dealership has contacted me since to schedule the required repairs. The vehicle is still under warranty, the fault is known, and yet there has been no communication, follow-up, or accountability.

I am currently driving a vehicle with a known safety-related fault.

This experience reflects a serious lack of diligence, communication, and concern for customer safety and has significantly undermined my confidence in the dealership and the brand.

Requested Resolution:

As a reasonable and proportional resolution, I request that Nissan South Africa:

1. Urgently schedule and complete the repair of the identified system fault, while the vehicle remains under warranty; and 2. Provide a complimentary two-year extended service plan, as I am currently out of service plan and have lost confidence that my vehicle was properly inspected during the last service, despite raising a safety-critical concern.

Given the nature of the fault, the failure to diagnose it during the booked service, and the complete lack of follow-up to date, this would be an appropriate gesture of goodwill to restore confidence and ensure the continued safe operation of the vehicle.