sales consultant gave me false info

I have visited your Germiston branch on the 09.07.2015 was assisted by Thandi Malotana spoke to her and advised her that I have done an application before I was advised to at least apply for a car that is worth - R100000.00 I asked her not to put any application first she needs to call the banks first and here their side of the story and advised her that the only bank that my details were not submitted was Standard bank she can try the and she advised me that I will get the response by 4 pm I waited and there was no respond I called her the following day she advised me that I was a prove she is waiting for Gordon to tell which bank have approved I keep on calling her the hole day she was busy promising to call and could not get hold of Gordon when I call on Sat called again asking for head office numbers the reception gave them to me after I received a call from the sales Manager he wanted to hear the side of my story I explained he advised that he will wait for Gordon and will give me a feedback on Monday I called him after 3 he promised to call me back but there was no call till today so I would like to know how do you treat your customers and not happy at all since from Thur