1 reviews | Active since Jul 2015
Replace of diesel Pump
In Sept 2011 I bought a new Nissan Navara 2.5dc1.It was on a service/warranty plan for three years.It went on its service every 15000km.The last service on the plan was done on 59568 km on 23 April 2014,on 61000km the vehicle just cut out on a speed 60 km/h.The next day I phoned them and explained the problem on which,I was told to bring the veh in so that they could determine what the problem was.They fixed the veh and according to me,as told by them it was the diesel pump that was faulty and they replaced it.On 29 May 2015 the same problem occurred on which I phoned them again was told to bring the veh in and it was fixed.Less than a month later the same problem occurred and the Workshop Foreman phoned me the diesel pump must be replaced and it was only then that I learned they never replaced the pump as indicated by them, they only replaced a valve knowing that my warranty expires soon.They again only replaced the valve and the veh is malfunctioning again the same problem and they expecting me to foot the bill.I was left without transport all three times without them offering me a courtesy veh.The veh was given back to me they will only fix it if I pay half of the bill.
Thank you for taking the time to make Nissan S.A aware of your situation as your comments is duly noted.
Please note that we are fully aware of the matter pertaining to your Nissan vehicle . It is important to realise that components will wear and might require replacement after a period of time due to the usage.
It is important to note that the subject vehicle is a 2011 model and is outside of the Nissan New Vehicle warranty hence as a gesture of goodwill ,Nissan South Africa decided to contribute a certain percentage towards the repairs costs.
We are however confident that the current failure is not related to previous repairs done on your vehicle.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
Thank you for taking the time to make Nissan S.A aware of your situation as your comments is duly noted.
Please note that we are fully aware of the matter pertaining to your Nissan vehicle . It is important to realise that components will wear and might require replacement after a period of time due to the usage.
It is important to note that the subject vehicle is a 2011 model and is outside of the Nissan New Vehicle warranty hence as a gesture of goodwill ,Nissan South Africa decided to contribute a certain percentage towards the repairs costs.
We are however confident that the current failure is not related to previous repairs done on your vehicle.
Kind regards,
Sharnie Malan
Senior Manager: Customer Care
