Refused to repair rust on hinge of bootlid

Hi<br> <br> I took my car for service on december 2014 and told them the faults with car that it had rust on the above mentioned. Also the servicing of the car i had received was terrible. I had shown them faults with the car that the bootlid doesnt close properly, water comes in from bootlid windscreen when it rains heavy. Showed them the rust on the bootlid hinge. they took photos and sent it to the factory in cape town. The factory rep**** with they wont repair it as I picked it up late. I was not the owner of the car from new and picked it up on my first service the car had from time I been owning it so how can I be late!!!!! I took the car for service at 07:00 and i was phoned at 09:00 that my car was ready. They didnt even wash the engine bay neither did they do 101 point check because they didnt pick up my hand brake doesnt hold that well. They just did the service and that is it.<br> <br> Customer service stinks and that is the case this is the last nissan i will ever buy. I will go the papers and expose them for who they are.<br> <br>