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Sipho X

1 reviews | Active since Mar 2011

12 May 2015, 14:11

Radio codes

I bought my mother a Nissan Tiida on Sunday for mothers day cash. It had a problem with the battery so I got a discount for that. I bought a new battery and the radio stop working as it needs a code for that. I went to Nissan in Midrand to get the radio codes to my shock I got a rude lady that was not welling to help me. explain to her and she just gave me attitude and said i need to pay R750 and have the car booked in. <br> <br> To my understand they only need a vin number and radio serial number to get the code for the car and it's the same. Reason i say this is because I once bought a Renault with the same issue and Midrand branch did give me the code without paying any cent. When ever the radio needs a code, I was using the same 1. why should I pay for something that belongs to me? it's my property now. If this is how Nissan SA treats their client, they can kiss my money good buy. That is why I own a BMW.<br> <br> I will never advice anyone to buy a Nissan, even my worse enemy. Too bad my sister just bought a Nissan Juke.

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Replies (1)
Nissan South Africa
Nissan South Africa's reply13 May 2015, 13:05
Official
Hello sigaxaba,

Thank you for your comments and we take note of the content.

For Security reasons and to protect you as the Owner of the vehicle there is a labour cost involved to remove the radio in the event that the original radio code card is not in the vehicle as when it is sold.

I want to assure you that there are no hidden costs and please be informed that the Nissan S.A Customer Support Centre will contact you directly to gather more information and to assist in resolving this matter.

Regards,
Sharnie Malan