Quick to ask for money, extremely slow to refund

I made Bidvest McCarthy Nissan Germiston aware of a refund to be issued on Tuesday 5th October 2021. How is it that I still haven’t been refunded within 3 business days? Even though they stated that payments are made on Tuesdays and Thursdays. My Salesman Charlton Ryan Contacted me yesterday and after our call, he assured me the refund would be done and he is getting the paperwork ready. He also relayed a message that management at Bidvest would contact me which they haven’t. I’m yet to receive proof of payment. It seems as though my request for payment is falling on deaf ears at the upper level management of Bidvest McCarthy Nissan Germiston. The dealership was in a hurry to take my money but now cannot refund a highly dissatisfied customer. Make no mistake, this is not a bank loan or vehicle finance. This is MY money and withholding payment is *******. I do not want excuses from the dealership, I just want my money. I do not wish to take legal action but if payment isn’t made today, this is the route I’m going to take.